Some 80,000 customer complaints a month about faulty scooters, and a customer frustrated enough to torch a showroom last month, is the kind of stuff that would put a company in fire-fighting mode, while its stock price plummeted. But we live in strange times where companies, even in such deep mess, can use their deep pockets to buy ‘influence’ and suppress criticism in social media.    It, finally, took an arrogant, brattish outburst from Bhavish Aggarwal, founder,...