Cheated while shopping online? Here’s How To Get Your Money Back
Maya M 22 September 2020
Almost everybody faces issues with online shopping, primarily because you need to make a purchase decision without actually looking at the product or trying it out, whether it is clothes, cosmetics, personal care products, accessories or electronic goods. You may need to return products for issues regarding size, fit, quality, colour or delivery and should be able to get your money back or the product exchanged.
 
Chasing up online vendors who fail to deliver as promised is difficult but not futile. 
 
The first step is to get in touch with the website or the seller.  Except for fake shopping sites, where it is almost impossible to get your money back, the reputed ones will resolve issues after following the redress process and a bit of a follow up. 
 
Online companies, which are heavily dependent of user feedback have dedicated teams working on negative feedback on social media, so it is often the fastest way to redress issues today.
 
Posting your issue on Facebook, Twitter, Instagram by tagging the company handle has worked well for online sellers (holiday bookings, hotels, airlines, railways, online retailers, telecom companies etc). Videos are also very effective because they tend to go viral quickly.
 
It is important to make your point crisply with details, tag ministers, ministries, regulators or the appropriate authorities to get the right impact. 
 
About a year ago, a large number of people who booked hotels through OYO found their bookings cancelled on landing up at their destinations. Twitter was awash with complaints.
 
A colleague who had booked through OYO landed at Tirupati to discover that her booking was cancelled. A tweet from a handle with many followers opened the floodgates to complaints from others who were similarly duped and within hours the CEO was involved in firefighting. A refund as well as alternative accommodation was offered and it ended well after the initial panic. 
 
The new Consumer Protection Law 2019, which came into effect from 20 July 2020 includes detailed provisions for e-commerce companies and online retailers. It has been made mandatory to display details about price, expiry date, return, refund, exchange, warranty and guarantee, delivery and shipment, modes of payment, grievance redressal mechanism, payment methods, the security of payment methods, charge-back options, etc so that customers can make an informed decision. A customer care number of the seller is also mandatory for all online marketplaces. The government has also  asked all e-commerce firms to ensure that complaints are acknowledged within 48 hours and redressed within one month. 
 
But all this works only with reputed e-commerce platforms and not fly-by-night operators. A Moneylife reader says she paid ‘Craze and Trends’ for a designer lehenga through Razorpay. When it wasn’t delivered for a month she discovered that she had been conned just like many others. This is unfortunately true with many small companies, who have started with the right intent, but are unable to run the business. If the company itself vanishes, then a refund is almost impossible, so it is important to stick to big names. The consumer court route takes a little longer but is also effective. Consider these examples. 
 
Gaurangi Deshmukh of Pune ordered a Nikon DSLR camera on Flipkart in February 2018. She paid Rs 28,990 through net banking. What was delivered the next day, was an empty free deal bag. Worse, it was delivered to the building watchman despite clear instructions that it should be delivered to her residence only. After Flipkart ignored her multiple complaints, she approached the consumer forum in June 2019,  She won the case and the Pune District Consumer Disputes Redressal Forum ordered Flipkart to pay Rs44000 (Rs28990 with 9% interest and compensation of Rs15000 towards mental agony and costs) as compensation. 
 
Sudhir Kumar Sharma gifted a Casio watch to his friend, which turned out to be a fake. The Chandigarh Consumer Forum directed Snapdeal and its seller to pay Rs 5,000 as compensation and refund Rs 1,599, which is the price of the watch.  
 
Here are a few tips and resources to help you get back your money: 
 
1. If the website’s redress mechanism does not work, don’t hesitate to use social media pages. 
 
2. File a complaint on the government’s grievance redressal portal INGRAM (Intergrated Grievance Redressal Mechanism). 
 
3. The ministry of consumer affairs provides consumerhelpline.gov.in for filing complaints with the slogan Jaago Grahak Jago. It also has a phone based complaint mechanism run with the help of NGOs in the consumer space.
 
4. You can approach consumer forums under the consumer protection act. These offer faster disposal, do not require an elaborate format, procedure or fees and allow you to represent yourself. 
 
5. The National Consumer Helpline (NCH) advises that in case of fraudulent transactions a consumer should lodge a First Information Report (FIR) or make a police complaint or to Cyber Cell, if company is not traceable. To register a complaint with NCH you can call on 1800-11-4000 or 14404 (all days except national holidays – from 9.30 am to 5.30 pm), you can also send SMS on 8130009809. Besides, there is the option to file complaints online either on NCH website or app is also available. 
 
6. Some platforms like Voxya let consumers file complaints for free and launch social media campaigns to resolve the issue. They also draft a professional legal notice to be sent to the company, but for a fee. Several satisfied customers have attested to quick resolution through Voxya.
 
7. ICRPC (International Consumer Rights Protection Council) also offers a fee-based service with good results.
 
8. A free online resource is iamcheated.com which forwards complaints to concerned company for resolution. mouthshut.com is a similar website to post your reviews.
 
9. Moneylife Foundation also offers free guidance on how to go about the complaint process. If you have been cheated, you can post your query online on the LRC page of Moneylife Foundation and seek guidance. 
Comments
sabina.dchettri
3 days ago
Hello
I ordered dresses from instagram (girls fashion ) its already 12days there contact no is always switch off n make excuses when i text in insta.i think they are fake.
vasu.gtm17
6 days ago
Hello,
I ordered saree from instagram women's clothing user name womensvastralaya and asked saree would be nice they said SAME AS SHOWN IN PIC GENUINE QUALITY PRODUCTS n when I received the parcel totally different worst fabric n colour is also different when I order they say easy return when I say I want to return ma'am wait from last 7 days plz help they are fraud...
drniraj.s.sharma
1 week ago

Hi
I ordered on keruas online shopping site the kurta palazo and dupatta . Order Id is 163080287433.
Second order was also of kurta, palazo and dupatta.
Order Id is- 163080248473
But I got a totally different product in colour , fabric and design.
I paid Rs- 599 for Each one. That means 599+599=1198/- by UPI.
I wanted to return the product or replace it according to my ordered product.
I am disappointed with their services.
I mailed them also but there is no answer from their side.
They are not responding on phone also. Phone is ringing continuously but not picked up by other side. How can a person connect with. The facebook page and instagram given on website are not available .
Waiting for your quick response.

My registered ph no. is 9837244343
Please help me out.
kkpopaholic19
1 week ago
I ordered 2021 seamless Criss cross push up bras and panties set (pack of 6) and it delivered today ..
But the product is not same as shown in the picture and there's only 3 bra ..as they said pack of 6 with bra and panties ..
What should I do?
I ordered from YouTube add but I couldn't find that again..
Please help
And the number given there to contact them is also switched off and one is not picking my call

What should I do?
kkpopaholic19
1 week ago
I ordered 2021 seamless Criss cross push up bras and panties set (pack of 6) and it delivered today ..
But the product is not same as shown in the picture and there's only 3 bra ..as they said pack of 6 with bra and panties ..
What should I do?
I ordered from YouTube add but I couldn't find that again..
Please help
pradeepbm
2 weeks ago
I am facing issue in getting refunds from online grocery stores like SPAR hypermart. It takes months to get refunds.
gvnaren25
3 weeks ago
I am a reseller and looked for clothes for my customer so I ordered 2 sets of kurti Palazzo sets through FB. I make payment on 20aug still I didn't get it. So I asked tracking to her she gave professional courier tracking JAI0955321556 bt status not found. I informed her but she blocked me in all social media.

What should I do??

Ph : 8595374461

Fraud Bank details:
Indian Overseas bank
Ac.No- 362101000003905
IFSC- IOBA0003621
Name- Parveen Sultana Bibi
abeldenis858
4 weeks ago
order no:14198220423801 of rs 800/- I ordered twp crop tops from their instagram: classy_fy_urself ! And they sent me two 2nd hand clothes !
kkpopaholic19
Replied to abeldenis858 comment 1 week ago
Does this really works?
satishdeshpande51
4 weeks ago
Smart Parts Online Pvt. Ltd. Gurgaon, Haryana - 122015 own site Boodmo where I place Order No. #1586861 for payment of Rs.1476/-( Rs.1246 as price + Shipping charges Rs.230) has been made on 8th August,2021 for Maruti Zen Right Hand Head Light. Now there is no any response by e=mail or on Telephone
satishdeshpande51
4 weeks ago
Smart Parts Online Pvt. Ltd. Gurgaon, Haryana - 122015 own site Boodmo where I place Order No. #1586861 for payment of Rs.1476/-( Rs.1246 as price + Shipping charges Rs.230) has been made on 8th August,2021 for Maruti Zen Right Hand Head Light. Now there is no any response by e=mail or on Telephone
preba.lyon
1 month ago
The online shopping website called "raphastore.in" selling products' at **% discount as clearance sale. in that website i purchased kids toys and nuts for about Rs.2093 . Now, till date no update from their side, the customer care numbers not reachable, mails sent to them are ended up with no response. Because of this incident i am menially upset as i have been cheated by these fraudsters. Please take immediate action on this fraudster group & let us make this group know to the public to create an awareness, to not get cheated.
itsmepramodsingh01
1 month ago
In india Maxbhi.com a mobile spare parts company at online which is a Top most froud Company in india ..
Its has missing option like as
No option to cancel order
No option to send email
No option to contact number
No option to report
No option to review
Its froud like as send demaged and wrong ,, not cod order
#maxbhi #maxbhi.com
#Top_most_froud_company
My order is here which was demaged befor received
Order id #3622887
I requested for replacement but still not replace replacement id #39125
anjalithakur5634
1 month ago
Order no3923569967292 I ordered two shirts on website http://wwwstylezone.com they send me two dirty shirts and they don't take the bill from my packet and i take 999 rupee on the ecom express what should I do
anjalithakur5634
1 month ago
Order no3923569967292 I ordered two shirts on website http://wwwstylezone.com they send me two dirty shirts and they don't take the bill from my packet and i take 999 rupee on the ecom express what should I do
ghayum.popal
1 month ago
I have ordered 1 men watch from galaxyera.in i have received 2 women stupid watch.there is no number or anything to call .
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