An Ahmedabad-based consumer court has ordered a multi-brand clothing retailer Brand Factory to pay Rs1,500 as compensation to a customer for charging him Rs10 for a carry bag.
The Consumer Disputes Redressal Commission (Ahmedabad rural) also asked the retailer (Brand Factory) to refund the Rs10 charged on the carry bag to the complainant Maulin Pankaj Fadia along with 8% interest.
The commission passed its order on 29th June. The order signed by JJ Pandya partially allowed Mr Fadia's plea and ordered the retailer to pay Rs1000 for mental harassment and Rs500 towards legal costs.
In 2019, Mr Fadia bought items worth Rs2,486 from a store of a national-wide retail brand, but was shocked to find that he was charged Rs10 for the bag. On the bag, information about different outlets of the brand was printed.
Mr Fadia felt that he was wrongly charged for the paper bag and hence approached the consumer forum seeking its direction to the retailer to pay him Rs25,000 for mental harassment and another Rs25,000 to be deposited to the consumer welfare fund.
The retailer contended that consumers are not forced to buy carry bags, which are chargeable, and informed that there is a notice placed at cash counters to this effect.
However, HP Motiramani, Mr Fadia's lawyer denied this and said the notice was not there when the purchase was made, and might have been placed later.