The much touted e-Sewa facility of Employees' Provident Fund Organisation (EPFO) for universal account number (UAN) holder members is down since past few months. This has left thousands of UAN members in lurch as they are clueless as to whom should they contact to address their grievances. This also raises questions on whether Prime Minister Narendra Modi’s ambitious Digital India programme that aims to turn a lot of government functions completely digital using the Aadhaar number.
"My employer is asking to share my PF nomination detail as updated on UAN website from past some months. I am unable to do so as the UAN website https://unifiedportal-mem.epfindia.gov.in/memberinterface is not functional," says Trimukh Hemchandani (name changed).
Even the toll free contact number 1800118005 provided on the UAN website is always busy. Hemchandani says, "Their helpline number 1800118005 (as updated on https://unifiedportal.epfindia.gov.in/UAN_Services.php) gives 'User Busy' prompt. Owing to this, my PF transfer requests have also been on hold. I have waited and waited patiently from past some months but to no avail."
In addition, the contact us page on this portal, designed, developed and hosted by EPFO, shows an error. When we checked, it was showing an error 404 (normally for page not found). However, there is an additional message that “GNOC Team of EPFO” blocked this page.
The Organisation, which has over four crore members, has created UAN to provide permanent identity to the PF accounts. In addition, EPFO created a separate portal to allow members access various services and facilities, including downloading of UAN Card and passbook, connect all member IDs to UAN, and file and view transfer claims using the UANs. UAN holder members were even told that they would be able to change their know-your-customer (KYC) information on the UAN portal. However, with the portal becoming inaccessible, all UAN card holders are in lurch.