In Digital India, EPFO's UAN portal out of order; helpless employees left in the lurch
Moneylife Digital Team 23 March 2017
The much touted e-Sewa facility of Employees' Provident Fund Organisation (EPFO) for universal account number (UAN) holder members is down since past few months. This has left thousands of UAN members in lurch as they are clueless as to whom should they contact to address their grievances. This also raises questions on whether Prime Minister Narendra Modi’s ambitious Digital India programme that aims to turn a lot of government functions completely digital using the Aadhaar number.
 
"My employer is asking to share my PF nomination detail as updated on UAN website from past some months. I am unable to do so as the UAN website https://unifiedportal-mem.epfindia.gov.in/memberinterface is not functional," says Trimukh Hemchandani (name changed).
 
 
Even the toll free contact number 1800118005 provided on the UAN website is always busy. Hemchandani says, "Their helpline number 1800118005 (as updated on https://unifiedportal.epfindia.gov.in/UAN_Services.php) gives 'User Busy' prompt. Owing to this, my PF transfer requests have also been on hold. I have waited and waited patiently from past some months but to no avail."
 
In addition, the contact us page on this portal, designed, developed and hosted by EPFO, shows an error. When we checked, it was showing an error 404 (normally for page not found). However, there is an additional message that “GNOC Team of EPFO” blocked this page. 
 
 
The Organisation, which has over four crore members, has created UAN to provide permanent identity to the PF accounts. In addition, EPFO created a separate portal to allow members access various services and facilities, including downloading of UAN Card and passbook, connect all member IDs to UAN, and file and view transfer claims using the UANs. UAN holder members were even told that they would be able to change their know-your-customer (KYC) information on the UAN portal. However, with the portal becoming inaccessible, all UAN card holders are in lurch.
Comments
Mr Jitendra
4 years ago
EPFO's latest UAN portal launched in Dec-2016 is a curse. The old portal was functioning nicely with all approved KYC data, PF and Pension nominations online filing etc. However that old portal was of the UPA regime, allergic to the new elected regime. So the new govt felt something for the 5.5 crore workers and decided to launch a new UAN portal. KYC data from old portal to new was not migrated. New UAN Helpdesk is of no use, always asking employees to contact employer.

The bigger fun is the linking of Aadhaar to UAN. Although you submit the Aadhaar and link to UAN, the physical authentication of employee with his own aadhaar is required. This has to be done with the nearest PF office. Imagine 5.5 crore PF members going to PF offices to authenticate aadhaar with no guarantee whether their authentication will be done or if they will be called again?

UAN is total failure after the recent new UAN portal launch.
Raj M
4 years ago
when i was joined my first job in 2000, my salary was crediting to the online bank account with atm card and everything was digital since then, after 17 years of my services in various companies i thought of taking break and was trying to club my different pf accounts with the different organisations ,sadly this organisation is still working like an old days office and everyones attitude is how to loot someone coming for their services, they don't even have a working website which we can use for any purposes. I still not aware why we are wasting our money(tax) to support this white elephant?, this organisation hs to be dismantled and give the responsibility to banks, any banks will be sufficient but we don't need an organisation to calculate "8.5%", govt is taking lots of initiative for the disinvestments but why they keep this craap? they are not doing any social service here. if you have any doubt, go to any epf office and see the queue at their single counter.
Kaushik Tanna
5 years ago
I have also faced the same problem with website last month. Interestingly mobile app is working fine. I can view my passbook and latest balance by using mobile app.
Abhijeet Navelkar
Replied to Kaushik Tanna comment 4 years ago
Can you let us know the app
Beena Kothari
Replied to Kaushik Tanna comment 4 years ago
Pl let me know how can I search and download this app on ios?
Mahesh Prabhu
5 years ago
The new website (Unifiedportal) is down since months now and the authorities concerned seem to be in no hurry to make it functioning again.
Bharat Patil
5 years ago
I've been trying to login with the credentials but with no luck. It was functional earlier. But it seems that now it is not. I wanted to generate UAN but there are problem and I can't do it.
Manish Kumar
5 years ago
I am not able to activate our UAN No.because it is not accessible to open member portal . Can you please advice me in this regard?
Krishna krish
5 years ago
Ya, even am waiting for the website to open. But its not accessable when we open the Unified member portal login website. I just resigned my job before a month ago, till then am working on it for the PF. But, it is not supposed to open since a couple of weeks. Please do the needful and soon as possible.
Krishna Prasad
5 years ago
http://labour.gov.in/whos-who labour minister and employees phone numbers
Irfan Shaikh
5 years ago
I am working in an exempted trust organization and requested for pf transfer 6 months back. The transfer on pf website is showing it is done but present employer refuses that they have not received the pf fund owing to the website problem.
The present player is not able to download Annexure K owing to which my pf transfer is pending. Plz help...
Viswanathan Nanjappan
5 years ago
I retired on 31.01.2017. Submitted Form 19 and 10 to withdraw my PF amount. After more than 15 days PF Office in Chennai returned the forms stating that I should apply only after a waiting period of two months. Now I am simply waiting for the time to lapse. In the meantime I tried to check my PF amount using my UAN. When I filed a grievance, the reply was not informative. Can you please advice me in this regard?
bala krishnan Cherlimkal
5 years ago
Does it say that blockheads are handling this issue?. It is strange that we are so advanced in information technology,still they they can't fix such an issue even after 5 months?.
bala krishnan Cherlimkal
5 years ago
Does it say that blockheads are handling this issue?. It is strange that we are so advanced in information technology,still they they can't fix such an issue even after 5 months?.
Roy Aranha
5 years ago
in a hurry no strutre foolish
Mayank Agarwal
5 years ago
This UAN site is down from October 2016. One of my friend wrote to PMO but nothing happened
DEEPAK PANWAR
5 years ago
Mujhe apna pf niklna hai maine kai baar from submit kar diya hai pr mujhe koi response nahi milta hai plzz help me
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