Senior officials from the ministry of finance (FinMin) will have an interactive meeting with Infosys Ltd on 22nd June to discuss the current technical glitches and grievances in the new income tax (I-T) e-filing portal. Other stakeholders including members of Institute of Chartered Accountants of India (ICAI), auditors, consultants and taxpayers will also be part of the meeting.
Admitting that there is a major problem, the I-T department, in a release said, “The new portal has been fraught with several technical glitches and issues leading to taxpayer inconvenience. Written representations on the problems and difficulties faced in the portal have also been invited from the stakeholders”.
"Representatives from Infosys will be present to answer queries, clarify issues and receive inputs on the working of the portal, to remove glitches and sort out issues faced by taxpayers," the I-T department added in the statement issued on Tuesday night.
After I-T department's much publicised new e-filing portal was launched and went live on 7th June, users continue to face technical glitches
ranging from longer than usual logging time, inability to respond to notices and not all features functioning yet.
Many users have been posting tweets tagging the finance minister Nirmala Sitharaman.
Last week, the finance minister (FM) had flagged the glitches and tweeted asking Infosys
and its co-founder and chairman Nandan Nilekani to address the grievances in a tweet and “not let taxpayers down”.
Mr Nilekani responded assuring
the FM that the company was working to resolve the issue, after she raised concerns on technical glitches and grievances on the newly launched e-filing portal. However, it has already been 10 days since the roll-out and the gaping glitches continue relentlessly.
In 2019, Infosys won the contract to develop the next-generation I-T filing system to reduce processing time for returns from 63 days to one day and expedite refunds.