IRCTC fined Rs10 lakh by Delhi consumer forum for overcharging on soft drinks
Moneylife Digital Team 27 February 2013

Delhi residents Sachin Dhiman and Sharnya had alleged that a retail outlet of IRCTC had sold each of them a bottle of Maaza having MRP of Rs12 for Rs15

The New Delhi District Consumer Disputes Redressal Forum has imposed a fine of Rs10 lakh on the Indian Railway Catering and Tourism Corporation (IRCTC) for selling soft drinks above the maximum retail price (MRP) to two customers.


The district forum imposed “punitive compensation” of Rs5 lakh each in two separate cases against IRCTC, a subsidiary of Indian Railways, and said being a government corporation, “it is not expected to be deficient in such matters and cannot come down to level of private dealers”.


“We have considered the case in the perspective of unfair and restrictive trade practices, by a government company which supplies food articles to millions of rail users, who in transit cannot protest or have little choice but to avail services at whatever cost.


“The IRCTC being a government corporation is not expected to be deficient in such matters and cannot come down to level of private dealers,” a bench presided by CK Chaturvedi said.


The forum ordered IRCTC to deposit a fine of Rs10 lakh with the Delhi State Legal Services Authority and also awarded compensation of Rs10,000 each to the two passengers, Delhi residents Sachin Dhiman and Sharnya.


The two complainants had alleged that a retail outlet of IRCTC had sold each of them a bottle of Maaza having MRP of Rs12 for Rs15.


IRCTC, which handles the catering, tourism and online ticketing operations of the railways, was proceeded against ex-parte as no one appeared on its behalf.

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4 years ago
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Rupal Singh
5 years ago
This is really not a good sign for IRCTC, IRCTC had sold each of bottles of Maaza having MRP of Rs 12 for Rs 15.Government has to look on these serious cases.
To know how to book tatkal ticket faster click here.
6 years ago
i also heard about this rates, so IRCTC provide catering facility to stop these please check [url=]How to book tatkal ticket[/url] this link it have all detail about ticket booking and facilities provide by IRCTC.
6 years ago
hello i saw in railway station continuously we are cheated by the shopkeepers of railway station.The packet of chips which i got in normal shops at Rs.10 they charge Rs.15. 1-2 times i found expiry products which is sold just 40% higher then normal rates.While i find this post i found thisindian railways login its an helpful linkl for train ticket booking online
P M Ravindran
10 years ago
Way to go! Will all consumer 'courts' follow suit? That will be the day when consumers can indeed be kings! Right now every tom, dick and harry want to set up shops in India because they already know that the consumers here can be cheated with impunity.

The other day I had just complained about book stalls on railway platform overcharging on newspapers! I am yet to hear from the authorities!
ajay k
10 years ago
the case is the same in the case of cool drinks like cola and mineral water , where we are made to pay excess for cooling charges.
10 years ago
It is a pity that most of the passengers do not know that the menu card is available on railway website. They should keep a printed copy with them and show to the pantry staff inside train if charged more.
I have many times reported the overcharging issue to the Railway Board chairman, and may actions were taken against the pantry contractors. But still in almost all the trains the passengers happily pay more than the prescribed rates, and hardly anyone complains.
If you want to complain on the spot from inside the train you can send your complaint by sms to 08121281212.
To look at the food menu of railways visit the website

Arun Saxena
Kavita Swame
10 years ago
Very good initiative by the passengers. I doubt if IRCTC will obey this court order! It did not even bother to send representation to court. They should be given punishment for this contempt of court too. God save India.
Vaibhav Dhoka
10 years ago
Correct PUNITIVE action.Need of hour.
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