Loan settlement? Here is what you need to be careful about
Moneylife Digital Team 12 January 2015

Seven years after he settled a loan, a borrower is being subjected to numerous calls, notices and even arrest warrant. The only mistake, he committed was not to collect the NOC and account statement from the lender after his settlement

Mumbai-based trader Ramnik Patel (name changed) was happy and relieved when in 2007 he repaid Rs58,000 to ABN AMRO Bank as full and final settlement against his loan outstanding. Seven years down the line, he is receiving calls from recovery agents, and notices from lawyers and warrants from places located thousands of kilometres away from Mumbai. He is not only disturbed, but feels like being mentally tortured just because a small mistake committed by the bank while updating its record.
In 2005, Patel took a personal loan of Rs2.15 lakh from ABN AMRO Bank. However, during 26/7 monsoon fury, he suffered heavy loss and could not repay his loan on time. Then on 21 March 2007, he received a letter from the Bank offering him a settlement. As per the offer letter, he was asked to pay Rs58,000 in two tranches of Rs29,000 each. The Bank also promised him that it would hand over all his unused post-dated cheques (PDCs) and no-objection certificate (NOC) within seven working days of the loan being closed on its system.
After accepting the offer from the Bank, Patel, promptly paid Rs29,000 each time on 28 March 2007 and 20 April 2007 to ABN AMRO Bank as per the settlement offer.
Meanwhile, ABN AMRO Bank was sold to Royal Bank of Scotland (RBS). RBS then sold all the debts of ABN AMRO to Kotak Mahindra group. Phoenix Asset Reconstruction Co Pvt Ltd, a unit of Kotak Mahindra group handles the recovery of these debts acquired from RBS.
Suddenly, in 2012, he received a phone call from somebody called as Choudhary from Patiala Parliament Police Station informing that there was a case filed against him and warrant was also issued by the Court. The warrant was sent from Delhi Police to Dadar Police station in Mumbai for execution. When Patel reached Dadar police station, he was told that a case was filed against him in 2011, which was transferred to Delhi Court. This was related with the loan he took from ABN AMRO Bank, he was told.
Here is a Checklist if you are going for a settlement with a lender...
  1. Keep copies of all your written communication with the lender
  2. Always have everything in writing (Even if you receive a phone call, send an acknowledgement mentioning points discussed during the call)
  3. Keep copies of the settlement letter, cheque/DD or pay order you submitted
  4. After the settlement, obtain a NOC and collect all your post-dated cheques, if any
  5. Do no forget to collect your loan account statement that shows zero balance
Interestingly, Patel never received any notice, memo or any warrant for his arrest from anybody until the phone call from Choudhary. Patel, then asked his lawyer to send reply to all concerned, including one lawyer called S Gupta from Delhi and police stations at both Delhi and Mumbai.
Again, in November 2013, Patel received a notice from Mumbai-based lawyer on behalf of Phoenix ARC Pvt Ltd. The lawyer, in the notice invited Patel to settle his loan in a conciliation camp (for settlement) organised by Kotak Mahindra Bank on 2 December 2013. The lawyer claimed that as on 30 April 2012, Patel had an outstanding of Rs42,811.95 that would have to be repaid along with an interest of 2% per month. Patel, then again had to reply to this notice and submit all the documents.
Next year, on 3 April 2014, Patel received a notice from the Mumbai District Legal Services Authority to be present during a hearing in the Lok Nyayalaya on 12th April. Phoenix ARC had approached the Lok Nyayalaya to take up the matter.
Patel went to the hearing and put forward his case. After looking at the documents and hearing Patel's side, the representative of Phoenix agreed to verify his account and get back to him within seven days. They even gave an undertaking in writing.
This has been about nine months, since Patel went to the Lok Adalat and yet there is neither any response from the Bank nor any respite to him from the recovery agents.
So what went wrong with Patel? From his side, he did not collect the NOC and unused PDCs from ABN AMRO Bank, while the Bank failed to make necessary changes into its account books. This also raises big question, on how can a big lender like ABM AMRO forgets to update its loan book and record the settlement and passes on the same as dues to the buyer. In addition, since ABN AMRO no longer exists, how and where the borrower, who is being shown as defaulter, and harassed for recovery of dues that he had already paid, would go?
If you are facing similar issues, then you may want to take help from Moneylife Foundation’s free Credit Helpline which offers free counselling to help you get out of this trap. In Mr Patel’s case, he approached the Credit Helpline and Moneylife Foundation’s trustees have also taken up this case with the Reserve Bank of India’s customer services department.

5 months ago
Maine 2011 me ek A.C purchased kiya tha jiska Bajaj finance Se karwaya tha jiska agent hmase ek cancel cheque le gya aur saare payments bhi ho gya pta nhi kaha se Kotak Mahindra ki taraf se call aa rha ki aap ka payments bakaya hai nhi dene par aap ke khilaf FIR kiya jayega jab maine details mange to mujhe damkaya gya ki aap ko jail jaana pad sakta hai had hai bhai koi help kare bhai
7 months ago
hey , i have a query. My father has took home loan from a private finance company . After my fathers death , me and family is not able to pay the loan , even the insurance company has rejected to give the insurance,and the finance company is charging so many charges and increasing the loan closure amount .is there any way we can lesser the amount? Or any kind of help?
1 year ago
I pay my home loan settlement amount on 26 August. But bank didn't closed my loan till 18 Oct. This will happen only after complaints to rbi. But now they are not issuing me noc and no lean letter on my property
2 years ago
Dear Team,
Today (07/01/2021) I received call from some Mr. Mangeram inspector patiala Delhi and he informed me that there is a case registered on my name for forgery taking money and not returning against ipc 403 & 420, to resolve I need to speak to advocate SK Singh from Delhi court and he provided me his contact no. Mr. SK Singh informed me that there ia oustanding balance on my name against ABN AMRO credit card account which I will have to pay it today itself before 2pm to put stay on my case orelse warrant will be issued against my name. He directed me to visit any nearest kotak mahindra bank branch and they will mail offer latter against which I will have to deposit chaque of amount Rs.41440/-.
Actually I was having ABN AMRO credit card but i had paid full amount which I used and closed the account from bank and same has been comfirm that time by the bank executive also they provided me with full and final payment slip at time of my last payment but know after more that 15 years today I am getting call and they are asking eighter show the prof of settelment, closer of account, noc from bank or pay the amount. How can a person keep the receipt or any payment documents for more than 15 years when every thing is settled.
Today i dont think i am carrying any proof to show even i did not know my card number also.
Request you to pls help me to get out of this situation, i do not understand what to do and today I am not in the position to pay such a huge amount that to no fault of mine. Due to pendamic i m jobless from last march 2020 and struggling for day to day life servival.
Pls do the needful asap.
Rafi Ahmed
5 years ago
Hi Sir,
i am in receipt of a mail from Kotak bank ( [email protected]) mentioning that repayment of your personal loan a/c no ----- with Citicorp consumer finance ltd ( earlier known as Citi Financial consumer finance india ltd, and hereafter referred as Citicorp which has been transferred to Kotak bank.
letter says as per telecomcommunication, regarding personal loan no ----, which has been subsequently sold, transferred and assigned to Kotak bank, i need to pay ------ amount in two shot , first by 17th Jan and second by 17th Feb.
I have no problem in paying them as i was also looking avenue to settle this, i have written many letters for this previously but didnt receive any reply from citifinance. i just want to check the authenticity whether is it possible that this loan recovery can be transfered to other bank. However, details of NEFT given by them is of Kotak bank only.
kindly suggest before i proceed for the payment.

5 years ago
Persnol loan settlement
Sneha Kapoor
6 years ago
Hi, Have a query regarding ABN AMRO BANK ; please suggest me where can i collect my documents (also NOC for a loan) which was previously to be received from ABN Amro bank.
6 years ago
Hi, I have settled personal loans and credit cards 7 years back. Now my score is above 750. But I am unable to get credit card or loan. Please suggest me. I have settlement letters with me.
Replied to sreedhar comment 6 years ago
Kindly send your query through Moneylife Foundation's Free Credit Helpline, which provides guidance on such issues. Here is the link to file your query
Dipakkumar J Shah
8 years ago
Even Banking Ombudsman , which is called as Independent Judiciary from Reserve Bank of India , but a part of Reserve Bank of India closed the file !!! No action so far. No action by R B I on Banks!!!!
When I say so , when there is collusion of Bank with Limited Company with Bank to contravene the Provisions of the Companies Act , for late payment of Dividend by mechanism of writing the cheque back dated , when in fact the Money of Dividend amount was not credited to Dividend Account at all!!!! Completely illegal in the eyes of Banking Regulations act!!! No action by Reserve Bank of India !!!They say it is a question of Companies Act , write to SEBI!!!! SEBI say write to Ministry of Corporate Affairs like!!!! Sub Mili Bhagat. When supervisor office is so , How law compliance can be expected????
Shah D J
Dayananda Kamath k
Replied to Dipakkumar J Shah comment 8 years ago
This is the standard practice used by RBI, SEBI,IRDA, MINISTRY OF CORPORATE AFFAIRS, as they want to protect the executives. Even the courts of india are not helpful. they allowed credit card companies to charge interest upto 50% where as conusmer court alowed 30% and usurious interest act provisions are totally ignored. let there be a big scam effecting a powers that be then all these regulators will compete to initiate action without any whims. this is the good governance practised in india.
Dipakkumar J Shah
Replied to Dayananda Kamath k comment 8 years ago
You are absolutely correct. In the case of Vijaya Bank and State Bank of India , late payment of dividend without receiving Money in to dividend account , the date of dividend cheque was allowed to be printed well back of the date of Dividend warrant / cheque. Such thing is illegal under Banking Regulation act and practice . The object of Granting Banking License is not the purpose to do such things and act. Hon . High Court Gujarat Justice passed the order immediately in favour of the Banks without taking any Affidavit in reply on record.!!!!When a complaint was lodged to R B I they say Go to SEBI. SEBI say go to MCA , complaint was passed to MCA!!! No action so far!!!!!!!!!!
This is culture of ...........
Shah D J
Dayananda Kamath k
Replied to Dipakkumar J Shah comment 8 years ago
In mca they are expert in mis interpreting the letters and send unrelated reply. in one of my complaints about fudging of banks balance sheet and excess charging of interest on advances and vague replies given in banks agm by the cmd of the bank etc with a caption A Satyam in PSB. But he interpreted as claim from investor protection fund. then i asked from when interest charged by banks are being credited to investor protection fund. he had the audacity to send me the same reply with new reference number. matter was informed to 3 ministers inupa govt but no action no reply.
Dayananda Kamath k
8 years ago
Such things will stop only when exemplary action is initiated by the concerned authorities against the individuals who are responsible for such negligence. and the victim is compensated for mental and physical harassment he has undergone.Which should be recovered from the perpetrator.
Anand Kumar
8 years ago
I am also victim in the same way I am really happy that moneylife has shown me the way. I will write to them elaborately to get my grievance redressed.
Bapoo Malcolm
8 years ago
Yeoman service on the part of Moneylife.

May God give more strength to your pen.

Bapoo M. Malcolm
Replied to Bapoo Malcolm comment 8 years ago
In a jugular vein: More strength to 'his keyboard'!
Dipakkumar J Shah
8 years ago
This reminds me a case of one person with State Bank of India JPMR Pundichery Branch. He had two loan accounts adjusting loans against Pension Accounts. He paid , what he is stating to me, two accounts some years back. One was Paid by cash and other paid by transfer from his Savings Bank Account.
So far there was no problem for loan adjusted by transfer Account. For cash paid Loan account, EMI was not debited to his account for three months!! When they came to know that he is outside India started debiting EMI lesser than what was fixed at the time of loan when sanctioned??? For this not debiting the accounts the authority who authorised for this three months no details are given . When lesser amount of EMI who authorised the same no answer to these question . The person is a retired military man. Who never spoke untruth in life!!!
There is also a one issue that one Well Known Bank , name is silent , taking action against who have much balances and adjusted the amount of some one Credit Card Balances not recoverable for more than 10 years and lying balances to be collected from some one else!!!!!!! This is horrible to know???!!!!
I will take the inspection of the records of the Bank shortly.
Shah D J
8 years ago
I went through this song and dance routine with Standard Chartered Bank. I had returned my card when I left the country for better climes. They slapped a renewal fee and interest n the renewal fee and badgered and threatened my elderly father to "settle". He made the mistake of doing so. After a visit to India, they started badgering me to settle. I went and got their acknowledgement. On my return t Indi, I found that my Bank refused to give me a credit card. I managed through a former colleague in a third Bank to get a print out of their entry of my name in one of those public list of defaulters. I banged on their door and threatened to take them to court for defamation apart from to the consumer court and got a "no dues" letter from them to get a credit card. For all I know my name may still be on the defaulters' list. This is law less India where it is everyman's right to tarnish and belabour every helpess innocent and the courts often lend a helping hand! Every petty bureaucrat and service provider has been enabled to be unaccountable to notions of law, equity and fair play by the executive and superior courts through social engineering appointments and immunity from impeachment among other things and by the Constitution that has enshrined exceptions to both the Rule of Law and Equality under law in the Indian Constitution. Apart from eroding competence and integrity, the resultant culture has bred insouciance and arbitrariness of a very high order. The deleterious effect of this on the National character has been as extreme as the corrosion of education for political convenience. Today the Courts are defenders of the four important principles of any Banana Republic, "Just because you did it does not mean you are criminal", "Just because the statute book says so, does not make your actions a crime", "Evidence lies in the perception of the judge", and "Just because you did not do it, does not mean you are innocent".
8 years ago
The reported episode makes for a shockingly disgusting reading. May be, borrower may be regarded to have been callous in failing to collect the NOC. But was it not the basic duty and responsibility of the lender bank to have promptly reached the NOC soon after the settlement of the dues. This is an unadulterated harassment of the customer, often come across repeatedly; the culprit bank should be made to cough the maximum compensation for the misdemeanor, and its idiotic persistence.
Alongside, it says, - “Reforms & Governance under Modi.” One only hopes that as expected, Mody / the RBI takes a serious note, if not done, and cries a halt to recurrence of such anti-people instances any longer.
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