Samsung Australia recalls over 50,000 Galaxy Note 7
IANS 06 September 2016
As part of its global recall of Galaxy Note 7 after reports of battery explosion surfaced, Samsung Australia has formally recalled 51,060 such devices.
 
"Samsung Electronics Australia advises all customers who use a Galaxy Note7 smartphone to power off their device, return it to its place of purchase and use an alternative device until a remedy can be provided," the company said in a statement.
 
According to theaustralian.com.au, while no battery incidents was reported in Australia, Samsung said it was taking "the proactive and voluntary step" of recalling the 51,060 Galaxy Note7 smartphones in response to global concerns.
 
The Rs 59,990 flagship device went on sale in 10 countries.
 
Samsung is recalling and replacing up to 2.5 million Note 7 devices, with nearly $1 billion dollar cost to the company.
 
"Customers who have purchased a Galaxy Note7 from Samsung are entitled to a new Galaxy Note7 and a courtesy device until replacement Galaxy Note7 stock arrives or a full refund," Samsung Electronics Australia said.
 
The delivery of a replacement Galaxy Note 7 to customers is expected within three to four weeks.
 
Disclaimer: Information, facts or opinions expressed in this news article are presented as sourced from IANS and do not reflect views of Moneylife and hence Moneylife is not responsible or liable for the same. As a source and news provider, IANS is responsible for accuracy, completeness, suitability and validity of any information in this article.
Comments
Milind Nadkarni
6 years ago
Personally, as a user of Samsung electronics products for over two decades (not just the mobile phone but also the refrigerator, washing machine, DVD player, MP3 player etc. ), my experience has been there has been a downward trend in quality of products as well as the customer service level. In certain cases, there was also a purposeful push to customers to move up (upgrade) the product chain unnecessarily, by stopping the maintenance on not so old models (<5 years). Coming to mobile phones, the quality has been an issue beginning with Galaxy S4.
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