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You sense that bank charges are sometimes too high and unreasonable. Now an RBI working group agrees, says Sucheta Dalal In 1999, when the Reserve Bank of India (RBI) freed banks from adhering to service charges decided by the Indian Banks Association (IBA), it believed that fierce competition...

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Although banks may have complaints about the findings of a customer satisfaction survey (see cover story) or claim that they have well-oiled grievance redressal systems, every consumer knows it is not all that true. Here are some typical problems customers face and what to do about them,...

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Consumer courts will stop entertaining students’ pleas from now on.Sucheta Dalal reports The trend of students approaching consumer courts for a quick interim order has probably ended this July. The National Consumer Disputes Redressal Commission (NCDRC) has sternly and empathically directed...

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DLF refused to wrongfully hand over a flat for six years to a buyer, but the apex consumer court merely ordered it to give possession and not the huge loss of income. Sucheta Dalal recounts the story  DLF Ltd, the company that is credited with creating Delhi’s swank extension of Gurgaon, was...

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The best of companies like Maruti would drop their pretence about consumer satisfaction and pull out all stops to prevent an adverse legal precedent, warns Sucheta Dalal Maruti Udyog is obviously like the little girl in the nursery rhyme -- when it is good, it is very very good and when it is...

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Chennai is currently the most attractive destination for offshoring services in India, observes Gaver Chatterjee Stretching along an expanse of 19 km on the magnificent Coromandel Coast, Chennai, popularly known as the “Gateway to the South”, is today a hotspot for considerably more than the...

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Living room forms the hub of the home. How to make the best use of it? Namrata Asudani shows you how In the modern household, the living room forms the hub of the home. Multiple activities take place here - the family may use it to relax, to dine, to entertain and even as a guestroom, playspace...

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An alert consumer has to train herself to spot advertisements that make false claims with great pizzazz, or hawk products that are downright harmful, warns Sucheta Dalal A week ago, India’s advertising industry celebrated its rich haul of a dozen Lions, the most prestigious international...

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You have a small flat. You can still pack in a lot. Namrata Asudani shows you how Most urban dwellers today are used to the idea of living in much smaller spaces than their parents. How to fit in everything and everyone into a small space, without the feeling of claustrophobia? Start by...

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Ram Gupta’s speed post arrived late and the postal employees demanded bribes to hand over the post. He filed a case and a consumer court awarded him compensation. But the postal authorities fought for the corrupt employees and the apex consumer court cut down Gupta’s compensation! Sucheta Dalal...

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Increasing corporate presence and infrastructure development is making Hyderabad attractive, finds Gaver Chatterjee Hyderabad is often in the news for more reasons than one, but most of the time when the city hits the headlines it's being lauded for its progress. Apart from outbidding Karnataka...

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Telecom companies attract the highest customer complaints, says a consumer group study It also says that most customers were very upset about the poor quality of services offered and misrepresentation and improper billing practices of telecom companies. Improper pricing, faulty instruments and...

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The once lazy, laid-back land of the bhadrolok is a city whose time has come again after half a century, finds out Gaver Chattejee The times they are a changin' and nowhere is this more in evidence than in the capital of West Bengal, once called the second city of the Empire, which later...

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Sucheta Dalal narrates the shocking case of Railways tormenting a 64-year old patient for proof of age! Several months ago, I received one of those 'horror story' emails that are so bizarre that one tends to disbelieve them. An Information Technology company executive on his way out of a...

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Bangalore City Corporation has harassed a father-son doctor duo for 11 years and prevented them from occupying their own premises. Sucheta Dalal reports on this nasty and shameful story The courts disallowed this but the Divisional Bench of the High Court ruled that the doctors could initiate...

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Sucheta Dalal reports on how insurance companies drag legitimate cases through endless enquries and court cases Until the government introduced competition in the insurance industry, genuine policyholders have always had a tough time claiming the insured amount. On the other hand, big...

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A warranty for your property is an obvious idea. Why are more builders not offering it? Ask your builder but before your do, here is what you should know Whether we are buying a toaster, a washing machine or a refrigerator, we get warranties and extended warranties. Even the smallest items of...

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