CONSUMER ISSUES


Moneylife Digital Team 01 April 2013
District Forum observes LIC had not ‘applied its mind’ while denying the claim Life Insurance Corporation of India (LIC) has been directed by the New Delhi District Consumer Disputes Redressal Forum to pay Rs1 lakh to the husband of a policyholder. The District Forum observed that LIC...

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Raj Pradhan Raj Pradhan 01 April 2013
Redressal of consumer complaints can entail approaching the insurance ombudsman, the consumer courts and even taking help of social media, RTI and police complaints. There are options available today to build pressure on errant service or goods providers so that they do the...

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Moneylife Digital Team 29 March 2013
The carrier was directed to pay Rs50,000 as compensation to a woman flier for causing her inconvenience by not loading her luggage in the flight State-run carrier Air India has been asked to pay Rs50,000 as compensation to a woman passenger for not loading her luggage during her flight...

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Moneylife Digital Team 25 March 2013
Public sector insurer United India Assurance has been ordered by the National Consumer Disputes Redressal Commission (NCDRC) to pay punitive costs of Rs25,000 to Surinder Pal, in addition to the claim amount of Rs1,10,000 with interest at 9% from 28 April 2006. NCDRC held that the...

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Moneylife Digital Team 25 March 2013
Online ticket booking portal www.irctc.com, run by Indian Railway Catering and Tourism Corporation Ltd, will soon enter e-commerce, according to reports. The railway ministry’s arm will compete with other retailers such as Flipkart and Yebhi. It will first start retailing books and mobile...

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Moneylife Digital Team 25 March 2013
NCDRC has dismissed an appeal filed by Indian Airlines (now Air India Ltd) regarding delay of one of its flights in May 2006, thereby upholding the order of Kerala State Consumer Disputes Redressal Commission to award Rs50,000 as compensation to K Balachandran Thampi and his daughter, Satya...

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B Vaidyanathan 18 March 2013
If Supreme Court, which everyone normally looks upon as the saviour of the common man, has not done justice to the consumers or the consumer movement, where will the consumers go? Voluntary consumer movement got a fillip in 1986 after the promulgation of the Consumer Protection Act....

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Moneylife Digital Team 18 March 2013
The New Delhi District Consumer Disputes Redressal Forum observed that LIC had “misdirected itself” by not showing any evidence that the deceased was suffering from asthma prior to availing the policy and had not “applied its mind” while denying his claim Life Insurance Corporation of...

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Bhamy V Shenoy 15 March 2013
Why the consumers are taken for a ride, while buying goods and services from the public, private and government institutions? Why the Consumer Protection Act has failed to usher in the much expected consumer revolution? What we can do to bring about real reforms Celebrating World...

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Moneylife Digital Team 12 March 2013
Moneylife Foundation, as the voice of 21,500 savers, has sent a memorandum to the RBI, pointing out why this move is premature, ill-conceived, impractical and hugely detrimental to the interests of consumers   The Reserve Bank of India recently issued a discussion paper titled...

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Sucheta Dalal Sucheta Dalal 12 March 2013
In a mockery of RBI's independence, a lowly under-secretary of Dept. of Financial Services has issued a fatwa to government banks to penalise you if you pay your credit cards due by cheque! The under-secretary got this idea from HDFC Bank!   Nearly a month after Moneylife Foundation...

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Moneylife Digital Team 27 February 2013
Delhi residents Sachin Dhiman and Sharnya had alleged that a retail outlet of IRCTC had sold each of them a bottle of Maaza having MRP of Rs12 for Rs15 The New Delhi District Consumer Disputes Redressal Forum has imposed a fine of Rs10 lakh on the Indian Railway Catering and Tourism...

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Moneylife Digital Team 18 February 2013
The consumer forum directed the bank to issue a no-dues certificate to Delhi-resident Vinay Chola and to reconsider a fresh card for him. The forum also awarded him compensation of Rs25,000 towards litigation charges and harassment caused to him The New Delhi District Consumer Disputes...

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Veeresh Malik Veeresh Malik 14 February 2013
For a rail commuter, health is more important and therefore, an increasingly large number of railway passengers are playing it safe by bringing their own food and light bedding. So, why not make food and bedroll charges optional on Garib Rath trains? If you have ever booked a ticket on a...

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MDT/PTI 31 January 2013
The high in demand Maruti Swift and Dzire models booked by prospective customers were delivered without booking after taking black amount about Rs50,000 to Rs70,000 in each car delivery case Chandigarh: Chandigarh Police has arrested three senior officials, including an Assistant...

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Moneylife Digital Team 28 January 2013
Following a complaint by Moneylife Foundation, the RBI has asked banks, FIs to share historical data with new credit bureaus, of which they had become members The Reserve Bank of India (RBI) has asked banks and financial institutions (FIs) to provide historical data to new credit...

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MDT/PTI 28 January 2013
The petition on Change.org noted that the ingredient, brominated vegetable oil, has been patented as a flame retardant and is banned in Japan and the EU. Brominated vegetable oil, or BVO, is still used in other drinks, including Coca-Cola's Fanta and PepsiCo's Mountain Dew   New York:...

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Moneylife Digital Team 21 January 2013
The consumer organisation wants the UPA government to take corrective steps against the “one address-one connection” rule and re-issue a fresh set of guidelines, keeping in view the joint family set-up in the country Ahmedabad-based Consumer Education and Research Centre (CERC) has...

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MDT/PTI 21 January 2013
HDFC’s individual loan book witnessed robust growth of around 31%, including addition of loans sold during this December quarter Mumbai: Housing Development Finance Corporation (HDFC) on Monday reported a 27.55% rise in consolidated net profit to Rs1,705.83 crore in the third quarter...

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MDT/PTI 21 January 2013
Customers can choose to pay for the vehicle either at one go or avail 3 or 6 month EMI options at 0% interest and also get a flat discount of Rs6,000 New Delhi: Shopping portal Snapdeal.com has tied up with Mahindra & Mahindra (M&M) for selling its two-wheelers to customers on the site,...

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