CONSUMER ISSUES


Western India Automobile Association has joined hands with Europ Assistance India (EAI), a global travel assistance network, to provide round-the-clock car breakdown services across the country. WIAA currently operates a breakdown service catering only to customers in Mumbai between 8.00am and...

Read More



Lack of liquidity for builders will force real estate prices further down Realty prices, at last, are on the decline in Mumbai. The global story of meltdown in real estate prices, in general, and residential property prices, in particular, had not affected Mumbai until some time back either...

Read More



The government is generating revenues through coercion – even from honest citizens. A report by Dr Nita Mukherjee I am not surprised that India has slipped several notches on Transparency International’s ranking of the most corrupt nations. Some people find it strange that it should happen at...

Read More



How the Internet allowed consumer to truly become the king. A new series on consumer rights by Faisal Farooqui Let me first share my favourite story with you. Once upon a time, in our great country, there dwelt a powerful force called Consumer. This Consumer was so powerful that she was at the...

Read More



Sucheta Dalal Sucheta Dalal 03 January 2008
The Times group forges unusual alliances with companies which serve the interests of everybody - except those of readers and consumers. This article throws new light on this unique “business strategy”   If you are an investor who depends on India’s largest-selling economic newspaper for...

Read More



An international network marketing scheme hawking expensive limited edition coins is attracting a huge following. Sucheta Dalal examines this strange quest Over the past few decades, one has seen a variety of chain marketing schemes capture people’s imagination but each of them has either...

Read More



Savvy credit card issuers are changing the way in which customers used to be profiled and evaluated, finds Sucheta Dalal A financial newspaper recently reported that a journalist who accepted a lifetime free credit card offer from State Bank of India (in collaboration with GE) was later...

Read More



Consumers don’t help their cause by either being naive or cunning, argues Sucheta Dalal with some interesting examples of both Most of us have come across plenty of consumer complaints alleging harassment by high-handed and callous companies. The complaints are often genuine and the service...

Read More



Graduates will help you file IT returns! Having made filing income tax returns maddeningly complex and having put taxpayers and their consultants through increasing hardship, the government is now offering a balm. The balm is a bureaucratic concoction and would be as ineffective as the numerous...

Read More



Amazing as it may sound, this old Nigerian fraud keeps claiming new victims, finds Sucheta Dalal Anybody who uses the Internet and operates his or her own email account has already heard of, investigated or stayed away from what is known as the Nigerian scam. Those of us whose email identities...

Read More



It is time to get informed about airline regulations for the occasions when smart foreign airlines fail to meet standards The upwardly mobile Indian today is ready to pack her bags and fly away at the first available opportunity. With increased spending power and relaxation of foreign exchange...

Read More



Fix what is possible, argues Sucheta Dalal Jeremy Seabrook, a renowned dramatist and author, writing in the Financial Express (Embalming the Fractured Society) says that a recent survey by Agewell Research and Advocacy Centre in New Delhi found that about “one-third of elderly people face...

Read More



There is no consensus on where home loan rates are headed The home loans see-saw which has caused considerable consternation in the real estate market is once again in the news and this time the question is “will the rates for home loans dip?” Though rumors have been doing the rounds that...

Read More



Going for a broadband connection? It is important to know what to avoid and what your rights are, points out Sucheta Dalal after extensive research We had taken Tata VSNL broad band connection, hoping the Public Private Partnership would be offering good services. Our experience with Tata VSNL...

Read More



India is a software powerhouse. But its IT security practices are pathetic and consumers should beware, says Sucheta Dalal Last June an employee with Hongkong Bank in Bangalore was arrested following an investigation into a theft of pound sterling 230,000 from a British customer’s account....

Read More



You sense that bank charges are sometimes too high and unreasonable. Now an RBI working group agrees, says Sucheta Dalal In 1999, when the Reserve Bank of India (RBI) freed banks from adhering to service charges decided by the Indian Banks Association (IBA), it believed that fierce competition...

Read More



Although banks may have complaints about the findings of a customer satisfaction survey (see cover story) or claim that they have well-oiled grievance redressal systems, every consumer knows it is not all that true. Here are some typical problems customers face and what to do about them,...

Read More



Consumer courts will stop entertaining students’ pleas from now on.Sucheta Dalal reports The trend of students approaching consumer courts for a quick interim order has probably ended this July. The National Consumer Disputes Redressal Commission (NCDRC) has sternly and empathically directed...

Read More



DLF refused to wrongfully hand over a flat for six years to a buyer, but the apex consumer court merely ordered it to give possession and not the huge loss of income. Sucheta Dalal recounts the story  DLF Ltd, the company that is credited with creating Delhi’s swank extension of Gurgaon, was...

Read More



The best of companies like Maruti would drop their pretence about consumer satisfaction and pull out all stops to prevent an adverse legal precedent, warns Sucheta Dalal Maruti Udyog is obviously like the little girl in the nursery rhyme -- when it is good, it is very very good and when it is...

Read More

Free Helpline
Legal Credit
Feedback