CONSUMER ISSUES


Moneylife Digital Team 29 May 2012
  The Forum held that the MSEDCL had provided deficient services to the consumer and not bothered to replace the faulty meter and hence was liable to compensate Thane: The Thane District Consumers Grievances Redressal Forum has held that the Maharashtra State Electricity Distribution...

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Did you hear from Citibank recently about the discontinuance of the 12-year old Citibank-Jet Airways co-branded credit cards? Citibank and Jet Airways are both trying to tug you into their direction. Here are some pointers to make your choice… Citibank and Jet Airways first came together...

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“It’s the economy stupid,” said an airline executive I know. While innovative ways to price various services is the global airline model these days, there are days it gets too much and some of these are ahead of us! Airlines are in dire straits in India but that is something we all...

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Booking through MakeMyTrip, Cleartrip, Expedia, etc? Booking a ticket from the airline’s website could give best deals —cheaper than those available on travel sites First look at the advertisements of the online travel portals such as Cleartrip, MakeMyTrip, Expedia, etc, surely gives an...

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Moneylife Digital Team 11 May 2012
Aviation minister Ajit Singh says that the aviation industry and Air India are passing through a tough phase due to high price of ATF, high service tax along with airport charges. Why are Indigo, GoAir and SpiceJet less affected? As the agitation by protesting pilots entered the fourth...

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Energy efficiency norms for cars are full of holes, finds Veeresh Malik The new fuel consumption and efficiency standards for automobiles made and sold in India have finally been announced. This comes after a direct involvement of the prime minister’s office, and after almost a decade of...

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Lufthansa and Japan Airways are putting up their newest planes on Indian routes. The media talks about how this is to ‘woo’ the Indian flyer. The truth lies elsewhere   The Boeing 787 Dreamliner project has been of personal interest to me, because it was the first one in a long time...

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Moneylife Digital Team 23 April 2012
According to a report by the comptroller and auditor general (CAG), the food, civil supplies & consumer affairs department of Karnataka has wasted Rs54.53 crore by awarding to a private company a computerisation project to digitise the data collected through a house-to-house survey and issue...

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Moneylife Digital Team 23 April 2012
While hearing a case on the legality of the environmental clearance given to the controversial Posco project, the National Green Tribunal (NGT) advocated putting an end to the use of drinking water for industrial projects, reported newspaper DNA. The tribunal also directed the Union ministry...

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Jet, Air India and Go Air have made changes to their frequent flyer programmes to benefit their flyers. For the frequent traveller, it is these perks that keep them loyal to a particular airline. Make the most out of these while it lasts Various domestic airlines have been making changes...

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Moneylife Digital team 27 March 2012
Dr Manmohan Singh’s hard-selling of nuclear plants and genetically modified (GM) crops and blaming ‘foreign hand’ for protests against these issues has raised the ire of some former bureaucrats. In a letter, EAS Sarma, former Union power secretary, and Krishna Swamy Iyer, former Supreme Court...

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N Madhavan 17 February 2012
Want to complain online?  N Madhavan suggests how to go about it One of the key problems of savers in India is that they are often short-changed by market intermediaries and sellers of financial products. Earlier, getting your complaint redressed was tough. It still is; but technology...

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Dr SD Israni 01 February 2012
Will our interests be better-protected with a new law? The Consumer Protection Act, 1986 (CPA) was a landmark in empowerment of consumers. For the first time, consumers were provided with a simple, legal means of seeking redressal of their grievances against manufacturers and providers...

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Moneylife Digital Team 31 January 2012
The government has proposed amendments to the Consumer Protection Act, 1986. Non-compliance with the orders of the consumer forums could attract a fine of Rs500 or 1.5% of the penalty amount. The orders of consumer courts will have the force of a decree of a civil court. The amendments also...

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Moneylife Digital Team 04 January 2012
Tata Motors and its authorised dealer, following directions from the state consumer commission, had to pay the compensation to an aggrieved customer from Ahmedabad for a faulty Indigo car Tata Motors, the country's largest vehicle maker and its authorised dealer Cargo Motors Pvt Ltd have paid...

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Moneylife Digital Team 03 January 2012
RBI’s Consumer Confidence Survey September 2011 has revealed that public perception of the current economic scenario has worsened since June 2011. Positive perceptions on the economy declined from 61.2% in the June quarter to 56.9% in the September quarter. Optimism regarding an increase in...

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Gurpur Gurpur 21 November 2011
The utilities companies should be asked to pay interest to their consumers, who have given a security deposit, whether they are in the public or private sector. Though this does not amount to any substantial benefit individually, this is required to be implemented to ensure equity and justice to...

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Moneylife Digital Team 29 June 2011
RTI query reveals that despite inclusion of voluminous views in the report on customer service which is ready, the committee chairman continues to hold it back The confusion and curiosity surrounding the Reserve Bank of India's (RBI) report on customer service headed by M Damodaran,...

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Moneylife Digital Team 24 May 2011
Sachin Chaudhury, business head of Indiabulls Housing Finance, underlines the importance for home buyers not to be misguided by aggressive pricing by developers or be lured by freebies, but to undertake a proper check of the property and location, before making a purchase "Negotiate with the...

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R Balakrishnan R Balakrishnan 28 October 2010
An article in The Wall Street Journal a couple of days ago, left me all mixed about some everyday issues I guess one of the most essential things for someone who is always in the glare of the media, is to be articulate. Often you have to say something which sends the reader into a tizzy. For...

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