LEGAL RESOURCE CENTREMoneylife Foundation's Legal Resource Information Centre's (LRIC) main objective is to provide information, advice and preliminary guidance to persons needing legal help or planning legal action in 10 defined areas.
You can seek help and guidance in following 10 areas such as CHS, property-related issues, Complaints to regulators, Consumer complaints, IT Act and civil liberties, Filing PILs, Whistleblowers, Sexual harassment case, Wills & nominations, RTI and Basic legal research.
My query is are flats allotted by CIDCO required to be registered with the sub registrar? If yes and the buyer has not done the registration in 1985, then how to regularize the same , now?
The society secretary says that we should get deed of apartment/conveyance done and registered. Is this required , especially when the society is going in for redevelopment by some new builder?. The buildings are already partly demolished.
The present owner of the flat ( my brother ) is a senior citizen and is having health issues. He has shifted to Bangalore many years back.It will be very difficult for him to complete all these formalities now. CHS, property-related issues
I AM OWNER OF THE SHOP I WANT TO EXTENT MY CEMENT SHED IN FRONT OF SHOP. BUT SOCIETY HAS OBJECTION THAT SHED SHOULD NOT BE EXTENT MORE THAN 6 FT..
BUT BUILDER HAS PROVIDED THE SPACE FOR THE COMMERCIAL PURPOSE AND NOT FOR RESIDENTIAL PURPOSE....
IN OUR AREA OTHER SOCIETYS HAVE GRANTED THE PERMISSION TO THE SHOP FOR THE SAME PURPOSE...SO WHAT SHOULD I DO NOW... CHS, property-related issues
• 3-Oct-21 - Order placed for IPAD from TATA CLIQ
• 7-Oct-21 - Product delivered at my home
• 9-Oct-21 - Complaint raised to Customer service for heating issue
• 10 0ct to 13 Oct - Followed up for pick up
• 14-Oct TATA CLiQ person picked the product
• 15 Oct to 25 Oct 2021 - Followed up daily and no clue where the product was and as usual no response.
• 27 Oct 2021 - The product was taken to Apple center Gachibowli, don’t know why the recommended solution was not followed there (Job sheet attached)
• 28 Oct onwards, I had been repeatedly following up and wrote to customer management: Intentionally I was ignored.
• After weeks of conversations, on 28 Oct when I called the customer care, they mentioned, the defective product reached the technical team, the refund should be processed in 1-2 days.
• Two days later, I called up the customer care team and straight away they denied and said rudely they will not be helping me, and I have to write to the CS management team.
• Worst was not over; I was contacting the Customer service center every other day alternate day (via email or phone). I have not received any response except the automated standard response.
• I was asked to escalate to escalation management team, the same standard response from, the issue will be resolved in 1-2 business working days.
• The team is providing contradicting information in email, we tried reaching out to you on multiple occasion-however none of the communications were answered. Absolutely incorrect, how bizarre to tell that, I have been calling the customer care every alternate day to check the status of the product. I have not got a single call from your end.
• Escalation management team persons who intentionally ignored my plea to handle the case.
• Intentionally they have ignored my requests and denied the service for 6 weeks. No customer will deserve this sort services. The worst part is the customer is pleasing you to address the concern and asking for the product status, they have closed the ticket (03780424) mentioning the issue is addressed, where is the replacement or refund product.
• After repeated reminder, I have not received any response until 06 Nov 2021, that’s when I marked and escalated to CEO. This is where you started responding to me, what was the CS management team did from 14 Oct to 07 November 2021.
• To get a simple response from you, I have to mark email your CEO, how ridiculous event this can be. Now too they are not ready to fix this and same bad service continues.
• This is when I have to take a call, I am not to accept the product which was simply lying at their end for close to six weeks now. I have lost the trust due to the service and don’t deserve this treatment from TATA CLiQ.
• The entire CS management team have played with me and my family emotions by intentionally denying responses and ignoring my plea.
• Now after all these mental agony and very disturbing experience, they are asking the customer should accept a apology for no mistakes of mine.
• Even after so many telephonic conversations they seem to be giving me a standard response and classifying this experience as inconvenience caused, sorry I don’t accept please, this absolutely mental torture for a customer.
• I am no away accepting the same product which was is with them for 2 months now and the service I received from them for the worst nightmare experience.
I cannot accept the product at any cost which is at your end for six weeks. I don’t trust your service anymore I deserve better solution, either refund or replacement.
I strongly believe TATA CLIQ is playing with customer emotions and don't want to take any steps to address their poor customer management. Being a physician, I have undergoing lot of stress with this order and daily need to follow up in the middle of my work.
Consumer complaints
Shirish Shanbhag Shirish Shanbhag has an MSc in Organic Chemistry, Diploma in Higher Education, a Diploma in a French and has completed his LL.B. in first class, in 2021. Before his retirement, he was a junior college teacher at Patkar College from July 1980 to May 2012, where he taught theoretical and practical chemistry. Post retirement in 2012, he started providing guidance and counseling to people on several issues, with a specific focus on co-operative housing society related matters. Adv Shanbhag has a kee
Bapoo Malcolm Bapoo Malcolm is an Advocate at the Bombay High Court and a former national cycling champion and a man of many interests. Mr Malcolm is an expert in the mechanics of preparing Wills. He is advocate practising civil and criminal law as well as documentation and arbitration. He also takes up family court matters, redevelopment and MHADA matters and testamentary work, including litigation. Mr Malcolm operates in areas up to Nashik and Valsad and from Igatpuri to Udvada. He has experience in polluti
Ashok Kargutkar Ashok Kargutkar is a Certified Associate of Indian Institute of Bankers (CAIIB) and has worked in Bank of India for 26 years. He has also been an insurance advisor with LIC India and AMFI registered Mutual Fund Advisor for 5+ years. He has also been a counsellor at Abhay Credit Counselling Center since its inception in Sept. 2008 to 2014.
AV Shenoy AV Shenoy hold degrees in both Mechanical and Electrical Engineering from VJTI, University of Bombay and a Post Graduate Diploma in Industrial Management from Jamnalal Bajaj Institute of Management Studies. Worked as a Design Engineer in Electrical Business Group of Larsen & Toubro Ltd. at Powai from October 1969 to September 2001 and retired as Dy. General Manager. Also worked as a Facilitator/Trainer for implementation of Total Quality Management (TQM) and ISO 9000 in the organization. Since r
Abhay Datar Abhay Datar is a consumer activist. After working at Bank of Baroda for about 29 years, he retired as IT Manager. After retirement, Mr Datar joined Consumer Guidance Cell of Mumbai Grahak Panchayat (MGP) in 2008 and solved many cases related to banking including online fraudulent transactions, misuse of credit cards and ATM cards. Also handled cases related with mobile banking frauds and mediclaim. Mr Datar was Member of the Managing Committee of MGP till March 2021.
Shailesh Gandhi Shailesh Gandhi is a former Central Information Commissioner for the Right to Information Act. He is a successful RTI activist and a regular speaker at Moneylife Foundation.
SD Israni Dr SD Israni is an Advocate & Partner of SD Israni Law Chambers and has over 37 years of experience in the field of Corporate, Commercial and Securities Laws. He has simply written the book on Indian securities laws, copies of which he kindly donated to Moneylife Foundation library. Dr Israni's professional achievements are formidable. He was a member of the Naresh Chandra Committee for simplification of Company Law relating to private and small companies. He has been on SEBI's committee on
Samir Zaveri An extraordinary activist who has dedicated his life to the cause of railways, with a mission to help every rail commuter and accident victims, and improve Railway safety.
Yogesh Sapkale Yogesh Sapkale is Deputy Editor of Moneylife and writes on legal, RTI, and consumer issues
Sucheta Dalal Trustee - Moneylife Foundation